Frequently asked questions

Here you can find an overview of questions and answers about Rollz rollators, accessories, and service. If your question is not listed below, you can contact us at info@rollz.com.

About Rollz

Rollz is a Dutch company specialized in developing innovative and ergonomic mobility products since 2010. Our mission is to enable people to live life to the fullest, and not worry about how far they can go. Rollz rollators are versatile and adapt to the user and their situation.

Rollz Motion – the 2-in-1 rollator and wheelchair. From rollator position, the Rollz Motion can be easily transformed into a transport chair and back again, when needed.

Colors: pebble white, dark purple, matt black and island blue.

Sizes: normal and small. The small version is only available in island blue or matt black.

Rollz Motion Performance – our all-terrain version of the rollator and wheelchair in one. It has air filled tires and other features for extra comfort.

Colors: jungle green.

Sizes: normal.

Rollz Motion Rhythm– our rollator with three adjustable cues for people with Parkinson’s or other neurological diseases.

Colors: matt black.

Sizes: normal.

Rollz Flex – lightweightrollator with big bag. This rollator offers a lot of support and remains extremely viable, even when the bag is loaded to its capacity.

Frame colors: dark purple, jungle green, matt black and pebble white.

Bag color: Smokey Grey

Sizes: normal and small. The small version is only available in pebble white.

Accessories

Rollz Motion: tray, travel cover, 3-in-1 holder, back support, drag brakes, umbrella, cup holder, shopper and seatbelt.

Rollz Flex: shopping hooks, umbrella and cane holder.

Rollz products are manufactured in Taiwan by a family company with whom we have worked for many years.

Rollz products are available in both high-quality specialist stores and online. An overview of our distributors can be found on the distributors page.

An overview of the countries where our products are distributed, can be found on the distributor page.

A product is ergonomic when it is beneficial for the health, safety, and comfort of those using it. Our rollators feature optimum balance between weight, size and shape, offering maximum stability, safety and comfort.

All our products can be used by people who need mobility support.

The Rollz Flex supports people with balance issues but who are still able to walk long distances.

The Rollz Motion offers support to those that are not able to walk long distances. When walking gets too difficult, the user can sit in the wheelchair and still be mobile.

The Rollz Motion Performance is great for people who like walking in the forest or over bumpy roads. When the user wants to rest, the rollator can be transformed into a wheelchair.

The Rollz Motion Rhythm offers a stable walking rhythm via the three adjustable cues. Suitable for people with Parkinson’s or other neurological diseases.

You get the manual delivered with your product. If you have lost it, you can easily  download a digital version from our website.

Rollz Flex

Rollz Flex is our lightweight rollator with big bag. This versatile walker allows you to go out in a comfortable and stable way, while having style at the same time, all thanks to the beautiful and thoughtful design. In the waterproof bag you can carry up to 20 kg and yet the rollator will manoeuvre easily and remain stable.

The easy adjustable handlebar fits different needs as it can be set in six different positions. When set in upright position, the Rollz Flex can be used as a shopper. When the handlebar is facing forward, in the rollator position, the Rollz Flex is a fully certified rollator.

Rollz Flex comes in two sizes. The regular size is designed for people with heights between 1,55-1,95 m / 5 ft 1″- 6 ft 4 ¾”. The Rollz Flex Small fits better to those having heights between 1.40-1.60 m / 4 ft 7⅛” – 5 ft 2¾”. The handlebar of the small version can be set in five different height sizes, instead of six for the regular size.

The Rollz Flex weighs only 7.7 kg. The Rollz Flex Small weighs 6,8 kg.

The maximum user weight the Rollz Flex can carry is 125 kg. Only one person can take a seat on the Rollz Flex. Rollz International cannot guarantee the safety when multiple people sit on it. Only sit when the Rollz Flex is set on the parking brake.

The Rollz Flex bag can carry up to 25 litre / 20 kg in its bag, which is more than other rollators can. Even heavily loaded, the rollator remains very stable and can be easily handled. Thanks to the removable bag you can easily get your shopping out of the rollator bag.

We understand that at first sight the Rollz Flex does not appear to be a rollator. That is exactly what we have aimed for when we developed it, as we believe this is how a modern rollator should look like: stylish and designed with care. Rollz Flex is a fully functional rollator and it complies with the standards in all the markets where it is available.

Take a look at this video to see the Rollz Flex in action.

The folding and unfolding of the Rollz Flex are done quickly, without tools or hassle. In this video you can see how it is done step by step.

The bag of the Rollz Flex holds an inner bag that you can easily remove and wash in the washing machine, at a maximum of 30 degrees. Do not iron, bleach, dry clean or machine dry it.
The outer bag can be cleaned with a wet soft cloth and gentle detergent.

The Rollz Flex adapts to your support needs. It depends on the user and the situation how the handlebar should be positioned for the needed support.

When the handlebar is set completely forward, it provides the best support. In this position, the Rollz Flex is a certified rollator.

Different handle bar positions for different types of supportDifferent handle bar positions for different types of support

In the tilting position – facing you like a stroller – it offers only slight support.

 

The handlebar is easily adjustable, so it can give you the needed support at any given moment. See how to adjust the handlebar in this video.

 

Rollz Motion

The Rollz Motion is a 2-in-1 rollator and wheelchair. This mobility aid allows you to walk steadily as long as you want and can. When you have walked enough, you can transform the rollator into a wheelchair and rest along the way, while someone pushes you.

This video shows how to transform the rollator into a wheelchair and back.

The Rollz Motion is our regular size and fits for people with heights between 1.60-1.90 m / 5 ft 3″ – 6 ft 3″. The Rollz Motion Small is for people with heights between 1.50-1.85 m / 4 ft 11″ to 6 ft ⅞”.

The frame of the Rollz Motion Small is 5 centimetre lower compared to the Rollz Motion.

Both the Rollz Motion and the Rollz Motion Small weight only 11.6 kg. The wheelchair package weights 3.4 kg but can be left at home when not needed. It is therefore a real lightweight rollator. When folded, it can be easily lifted into the car.

The maximum weight capacity is 125 kg and the Rollz Motion can only carry one person at a time. Rollz International cannot guarantee your safety when there is more than one person sitting on it.

First make sure the bag under the Rollz Motion, in case you have this accessory, is completely empty. Remove the wheelchair package and the seat cushion. Under the seat you will find a red button, which needs to be pushed up so the seat can partially lift. Then press both sides of the frame towards each other.

Watch this video to better understand how it goes.

To unfold the Rollz Motion you need to pull apart the two sides of the frame. When the rollator is almost completely unfolded, push the seat down with your hand until it clicks to the frame. As the seat is locked in its position, place the cushion back on it and you can now start using it again.

If you use the Rollz Motion as a rollator only, you can leave the wheelchair package at home. If you want to have both options available all the time, then you can bring along the wheelchair package and keep it collapsed behind the rollator.

It is also possible to hang the wheelchair package above the seat, for more walk-in space. For that you will need a hanging system called the 3-in-1 wheelchair package holder. See here how the accessory works.

Unscrew the screw at the footrest with the Allen key, now you can change the height of the footrest. When you sit in the wheelchair, your thighs should be touching the seat and your feet should be leaning on the footrest. You can set the footrests at this height by tightening the screw with the Allen key.

Yes, you can certainly take a Rollz rollator in the airplane. The Rollz Motion and the wheelchair package become a compact package when folded. We advise you to use the Rollz Motion till you reach the gate and then ask the flight attendants to stow it during the flight.

If you want to check-in the rollator, it is better to use the Rollz travel cover to protect it from damage while travelling.

Here you can see how to use the travel cover.

If you travel by wheelchair taxi, you cannot stay seated in the Rollz Motion because it was not designed for this type of usage.

When you purchase a Rollz Motion you receive the wheelchair package (to transform the rollator into a wheelchair), the 3-in-1 holder and the adjustable footrests.

Rollz Motion Performance

The Rollz Motion Performance is the outdoor version of the Rollz Motion. This rollator and wheelchair in one has air tires that reduce the vibrations when you walk on bumpy ground or in the forest. The armrests are thicker and are more comfortable when you sit in the wheelchair, same for the seat of the wheelchair; it has more padding in the front of the seat cushion. With some extra reflective linings, this rollator makes you visible in the dark.

The tyres can be pumped with a handpump or a pump for car tyres. The valve can be pushed to the outside for better access. After removing the cap of the valve and attaching the pump to the valve, you can fill the tyres with air. The front wheels can be filled to 4,5 Bar or 65,3 PSI and the back wheels can be filled till 2,5 Bar or 26,3 PSI.

The maximum weight capacity is 125 kg and the Rollz Motion Performance can only carry one person at a time. Rollz International cannot guarantee your safety when there is more than one person sitting on it.

The Rollz Motion Performance is available in the colour jungle green and not in other colours.

Rollz Motion Rhythm

The Rollz Motion Rhythm is a rollator for people with Parkinson’s or other neurological diseases. The three cues (vibration, metronome, and laser line) can trigger a walking rhythm or can start a walking movement.

In this video you see how the cues can be set and combined

The Rollz Motion Rhythm weighs 11,6 kg,it is therefore a real lightweight rollator. When folded, it can be easily lifted into the car.

The maximum weight capacity is 125 kg. Rollz International cannot guarantee your safety when there is more than one person sitting on the seat.

It folds and unfolds in the same way as the Rollz Motion, but first make sure you empty the bag under the seat, except for the cables of the module.

This video shows how the Rollz Motion folds, this is the same for the Rollz Motion Rhythm.

This is possible if you have the wheelchair package as an accessory. With this package you can transform the Parkinson rollator into a wheelchair, and you can sit down while somebody pushes it.

Rollz Accessories

The Rollz accessories designed for the Rollz Motion can also be used with the Rollz Motion Performance and the Rollz Motion Rhythm. The accessories are listed below:

Back support

The back support offers support to your back when you want to rest on the rollator, but you did not bring the wheelchair package along. The back support can be easily attached to the Rollz Motion and removed when not needed.

3-in-1 holder

By design, the wheelchair package of the Rollz Motion hangs behind the seat. But it can also be placed above the seat for more walk-in depth, and for this you will need the 3-in-1 accessory. It is called the 3-in-1 holder because it can also carry a cane and a bag at the same time.

We explain how the system works in this video.

Shopper

The shopper can be easily ‘clicked’ on the frame of the Rollz Motion. This way you always have a bag with you. The shopper can be hanged on the frame only when the Rollz Motion is in rollator position.

You can also remove the bag from the frame and carry it on your shoulder. The bag has a capacity of 13,2 litre and has a pocket with zipper for your mobile phone and/or wallet.

Travel cover

To protect the Rollz Motion from scratches or damages while travelling we have developed a travel cover. This makes a compact package out of the Rollz Motion and the wheelchair package while packed. The cover protects the frame but leaves out the wheels so you can still push it around.

You can see how to use the travel cover in this video.

Cup holder

We have designed a cup holder, which you can easily ‘slide’ on the frame. This way you can bring along a glass or a small bottle. Even when the Rollz Motion is folded, the cup holder can remain on the frame. Do remove the drink before you fold the rollator.

Check out this video to see how the cup holder get attached to the frame.

When you’re indoors, you can also carry something to drink with you on the tray.

Seat basket

With this basket you can carry your belongings under the seat of the rollator. This accessory is already included in the Rollz Motion Rhythm and Rollz Motion Performance.

Air tyres

Only mention this in Dutch: The air tyres are standard on the Rollz Motion Performance and offer the user some extra comfort while walking and while being seated. The air tyres can be put on the Rollz Motion Rhythm and Rollz Motion, in the head quarter in Delft. The air tyres cannot be used in combination with the drag brakes.

Tray

For indoor rollator use this tray is a convenient product to carry along some belongings. It makes it easy for you to carry your lunch or bring some drinks to your family.

Drag brakes

The drag brakes will slow you down when you have the tendency to walk quickly. The drag brakes can be easily attached to the frame and you can adjust the pressure they put on the wheels, which has influence on how much you get slowed down. The drag brakes cannot be used in combination with air tyres.

Umbrella

The umbrella will keep you dry or gives you shade when you walk outdoors. It will be attached to the frame so you can still steer and use two hands on the rollator.

Seatbelt

Feel safer in the wheelchair with the seatbelt. The seatbelt is attached to the wheelchair package and can be stored in the pouch of the wheelchair package. The seatbelt is not a safety belt.

Wheelchair package

The wheelchair package allows the rollator to be transformed into a wheelchair. You place it in front of the seat where it can remain while walking. When you need to rest, you can pull the package up and, after turning the handlebars and attaching the footrests, you can use it as a wheelchair. The package is an accessory for the Rollz Motion Rhythm as it is a standard part of the Rollz Motion and Rollz Motion Performance.

Cane holder

With the Rollz Flex cane holder you can always bring your cane along. The holder can be easily attached to the push bar. The corresponding part will be attached to the cane and has been designed to fit almost any walking stick. See how the cane holder works in this video.

Shopping hooks

When using the Rollz Flex shopping hooks you can carry some extra bags with light groceries. Each hook can carry 2,5 kg. This way you can transport the more vulnerable products, like bread or flowers.

Watch how the hooks work in this video.

Umbrella

While walking outdoors this umbrella will keep you dry or give you shade when you walk outdoors. It can easily be attached to the frame so you can still steer and use two hands on the rollator. Cannot be used when you’ve put the pushbar of the rollator on the lowest height.

Tray

For indoor rollator use this tray is a convenient product to carry along some belongings. It makes it easy for you to carry your lunch or bring some drinks to your family.

Rollz Service

All Rollz products have two years warranty. To find out more about the policy in your country, please check the manual. If there is something wrong with your rollator, you need to contact the shop where you have purchased it from.

Registering your Rollz rollator allows us to help you efficiently and effectively in case of a service request.And you’ll get a change of winning 50% back of the purchase price of your Rollz rollator, since we pick a winner out of the product registrations two times per year.

If your Rollz rollator is defective, please refer to the shop where you purchased it from. They will be able to assist you with all your requests.

The Rollz Motion serial number can be found on the seat of the Rollz Motion, under the cushion.

The Rollz Motion serial number can be found on the seat of the Rollz Motion, under the cushion.The Rollz Motion serial number can be found on the seat of the Rollz Motion, under the cushion.

The Rollz Flex serial number is placed on the cross hinge underneath the seat.

The Rollz Flex serial number is placed on the cross hinge underneath the seat.The Rollz Flex serial number is placed on the cross hinge underneath the seat.

 

Rollz products can always be serviced. After the warranty period has expired, there will be costs for all the repairs.

At this moment it is not possible to get a customized Rollz product. But you can always contact us with your thoughts and needs, and we will do our best to find a solution for you.